• What are the requirements to rent a moped?
    IMPORTANT: Mopeds are currently not available in the UK. Before starting your first trip, you will need to undertake the simple Driving Licence Validation (DLV) process and ensure you have a valid ... View full article
  • How do I start and ride my moped?
    Mopeds are currently not available in the UK. Once you have selected a moped from the two-wheeler tab in the app, simply start your rental by clicking the 'Start rental' button. You can also reserv... View full article
  • Where to drive and end my moped rental?
    Mopeds are currently not available in the UK. During the rental of your moped, you will see colour-coded areas on the map. These have a special meaning that must always be observed when driving. It... View full article
  • How do I end a moped trip?
    Mopeds are currently not available in the UK. To finalise the rental of your moped, follow these steps: Place the moped on its respective stand Place the helmets in the helmet box. This box must b... View full article
  • Can I pause my moped rental?
    Mopeds are currently not available in the UK. To temporarily lock your bike and pause your rental, simply activate the 'Park' option in the App. Pausing your ride may incur additional costs set by... View full article
  • My helmet box won't open. What should I do?
    Mopeds are currently not available in the UK. It may happen that the helmet box of the moped does not open, even though you have started your rental in the App. If you hear a loud clicking sound f... View full article
  • I can't end my moped trip. What should I do?
    Mopeds are currently not available in the UK. If you are unable to finalise the rental of your motorbike, there are several reasons for this: The moped is not within the limits of our area The mo... View full article
  • Why is my driving licence being rejected?
    Please note: Mopeds and Car Sharing are currently not available in the UK. If your driving licence was rejected, it may be due to various reasons, and the specific reason will always be notified to... View full article
  • Where should I report any damage/issue to the moped?
    Mopeds are currently not available in the UK. To report any technical problems or damage to your electric scooter, please contact our supplier partner directly so that they can assist you: Cooltra... View full article
  • Why have I been charged a pre-authorisation for my moped rental?
    Mopeds are currently not available in the UK. When you rent any of our mobility services, for security reasons, a pre-authorisation hold is placed on your payment method, whether the rental is comp... View full article
  • Why I have been charged with a fine for my moped rental?
    Mopeds are currently not available in the UK. Fines are the responsibility of the user and must be paid through FREE NOW according to your motorbike rental contract. Sometimes, in accordance with ... View full article
  • How to report a payment issue with my moped rental
    Mopeds are currently not available in the UK. The final price of your rental includes the minutes driven and the parking fee. Always double-check this info breaking down the price in your app and ... View full article
  • What should I do if I have an accident on a moped?
    Mopeds are currently not available in the UK. Your safety is our priority, so if you have been involved in an accident, are injured or have caused harm to others, please immediately seek medical h... View full article
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