How to use an electric scooter

To rent any of our electric scooters you don't need any previous experience. The only requirement is to be over 18 years old and to have a driving licence. Visit this article where we explain to yo... View full article

Before your first scooter rental, in line with Transport for London requirements, you will need to verify your driving licence. The process is guided, and you will usually have an answer within a f... View full article

This can be due to a range of reasons, but you should be notified in the app of the specific issue. If the app is not listing a reason, tap to rent a vehicle and tap 'Find our more.' An orange warn... View full article

In London, you are only able to start and end rentals in the areas participating in Transport for London's scooter trial, who regulates the coverage area for scooters: Borough of Ealing Borough of... View full article

Once you have started the rental, you can jump on the scooter. But, before every ride, do a safety check: Are the brakes working? Pump them to make sure Are the tires undamaged? What about the ove... View full article

To unlock your scooter and start your rental using the FREE NOW app follow the steps below: Open the FREE NOW app and select the 2-Wheels tab Chose a scooter near you, or use the QR scanner to sca... View full article

To end your scooter rental, you must first go to a 'Parking Zone': any designated parking area highlighted on the map with a blue 'P' 🔵 *. Plan your trip in advance and check that there are parkin... View full article

VOI Yes! You can pause your rental for up to 2 hours (after 2 hours, the rental will automatically end), so the scooter won’t be visible or available to other users. The cost of the pause mode is c... View full article

If your scooter has automatically slowed down during a ride in progress, this could be due to 3 different reasons: As part of Transport for London's scooter trial, certain areas can be deemed Go-... View full article

The remaining battery on your scooter is shown in the app prior to and during your rental. Be mindful that this is an estimate and may change based on real-world conditions such as weather and road... View full article

When you rent any of our mobility services, for security reasons, a pre-authorisation hold is placed on your payment method, whether the rental is completed or not. A pre-authorisation is not a cha... View full article

Fines are the responsibility of the user and should be settled via FREE NOW as per your scooter rental agreement. Sometimes, in accordance with our extra fees regulations, we can apply an additiona... View full article

The final price of your rental includes the minutes driven, the unlock fee and the parking fee. Always double-check this info breaking down the price in your app and in the invoice sent. If after ... View full article

If you are having any technical problems with the scooter itself, contact our provider directly to receive assistance: TIER https://www.tier.app/help/ support@tier.app +44 80 8164 9486 Voi  https... View full article

Your safety is our number one concern, so all scooter trips are insured by our partners. If you have been involved in an accident, are injured or feel that you are in any danger, please, contact th... View full article