• How do I unlock an eScooter?
    To unlock your eScooter using the FREE NOW app follow the steps below. Open the FREE NOW app, Select the 2-Wheels tab at the bottom of the map, Select an eScooter near you, or use the QR scanner t... View full article
  • How do I start riding my eScooter?
    Once you have started the rental in your FREE NOW app you can jump on the eScooter. To start, put your hands on the handlebars and step on the eScooter with one foot and push off with the other to ... View full article
  • Before every eScooter ride, do a safety check!
    Before every ride, do a safety check: Are the brakes working? Pump them to make sure. Are the tires undamaged? What about the overall eScooter? Do the lights work? If there is anything further th... View full article
  • What are the requirements to rent an eScooter?
    To keep you and our communities safe, every rider needs to abide by the following rules: Follow local traffic laws, Be 18 years or older, Be attentive and ride smart. Watch out for large vehicles,... View full article
  • How do I end my eScooter rental?
    Before ending the rental, make sure your eScooter is parked in a designated parking bay (marked on the ground and indicated in blue in the app) and that it is not blocking footpaths, public roads o... View full article
  • How do I slow down and brake with my eScooter?
    To slow down and brake, release the throttle and gently press the brake levers on the handlebars.  Avoid pressing the brakes too sharply, especially if travelling at high speeds.  If there is anyth... View full article
  • Where and how can I park my eScooter?
    Before ending the rental, make sure your eScooter is parked in a designated parking bay (marked on the ground and indicated in blue in the app) and that it is not blocking footpaths, public roads o... View full article
  • What are no-go zones when riding an eScooter?
    In London the coverage area for eScooters is regulated by Transport for London (TfL) as part of their eScooter trial. Within these areas there are also defined 'No-go' zones, marked in red on your ... View full article
  • Do I need a helmet to ride an eScooter in the UK?
    In London, we, along with our partners at TIER, highly recommend you wear a suitable helmet while using your eScooter, however, it is not currently mandatory to do so according to Transport for Lon... View full article
  • What should I do if my eScooter runs out of battery?
    The remaining battery on your eScooter is shown in the app prior to and during your rental. Be mindful that this is an estimate and may change based on real-world conditions such as weather and roa... View full article
  • Why does my eScooter sometimes slow down automatically?
    As part of Transport for London's (TfL) eScooter trial, certain areas can be deemed go-slow areas. In these areas, your eScooter's speed is automatically limited to 8 miles per hour. Once you leave... View full article
  • What if I have an issue with my eScooter?
    If you are having an issue with the eScooter itself you can likely find the answer on our partner FAQs or by contacting their support teams: TIER (UK) Help Centre Email: support@tier.app You are a... View full article
  • Where can I use an eScooter?
    In London the coverage area for eScooters is regulated by Transport for London (TfL) as part of their eScooter trial. Within these areas, there are also defined 'No-go' zones, marked in red on your... View full article
  • How long can I rent an eScooter?
    eScooter rentals are limited to a total of 120 minutes. If you want to ride for longer you can create another rental in the app. If there is anything further that we can help with don’t hesitate to... View full article
  • Can I ride with two people on an eScooter?
      The safety of our users is our number one priority, so TIER eScooters are strictly limited to one user at a time. If you'd like to scoot with a friend they can download the app, validate their li... View full article
  • Can I unlock multiple eScooters?
    Due to driving licence requirements, it is not possible to rent multiple eScooters at the same time via the FREE NOW app. If you'd like to scoot with a friend they can download the app, validate th... View full article
  • Is there an age limit for eScooters?
    You must be at least 18 years old to rent an eScooter in the app in addition to having a valid driving licence. If there is anything further that we can help with don’t hesitate to contact our Pass... View full article
  • Is there a weight limit for eScooters?
    TIER eScooters have a weight limit of 100kg (220lbs). Take into account that this includes any personal belongings you may be carrying such as backpacks. If there is anything further that we can h... View full article
  • Can I pause my eScooter rental?
    It is not currently possible to pause your rental mid-trip in the FREE NOW app. If you need to take a break you can end the rental in your app and reorder another when you are ready to go. If ther... View full article
  • Am I insured on my eScooter?
    All eScooter trips are insured through our partner TIER. You can find out more details in their help centre: TIER Support - Am I insured? If there is anything further that we can help with don’t he... View full article
  • What do the coloured zones on my eScooter map mean?
    Within your app you will see red, yellow and blue shapes overlayed on your map. These shapes indicate different restricted areas as part of TfL's eScooter trial. Red No-Go Zones - eScooters are n... View full article
  • Can I rent eScooters on my FREE NOW for Business account?
    Great news! We've just made eScooters available for FREE NOW for Business account users.  All BASIC Business Accounts will have access to this new service. If you'd like to restrict the use of eSco... View full article
  • What is the eScooter safety quiz?
    The safety of our users is our number one priority, so as part of Transport for London's eScooter rental trial in London users are required to complete a quick safety quiz before starting each rent... View full article
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