Cancellation fee FAQs

What are cancellation fees?

If your passenger cancels too late or doesn't show up in time, they'll be charged a cancellation fee. The payment will be automatically added to your next invoice and will be included in the next p... View full article

Where can I see my cancellation fees?

Cancellation Fees will be paid out once a week along with your payments from completed jobs. You can find your total value of cancellation compensations on your invoice summary as well as under you... View full article

How long do I have to wait for a late passenger before cancelling a trip?

To be eligible for a cancellation fee, you must wait 5 minutes before cancelling the trip. If you have further questions regarding a cancellation fee, reach out to our Driver Care Team. They'll be ... View full article

Do I receive a cancellation fee if the passenger cancels while I'm on my way?

You will receive a cancellation fee if the rider cancels whilst you're en route providing you have been driving for more than 2 minutes. If you have further questions regarding a cancellation fee, ... View full article

Are all trips eligible for a cancellation fee?

Cancellation fees can apply to all trips however, fees for business accounts will be adjusted manually. If you have further questions regarding cancellation fees, reach out to our Driver Care Team... View full article