• How does Ride Payments Adjustment work?
    In the case of a PHV Journeys, we will adjust the Ride Payment where the actual distance for the PHV Journey exceeds the estimated distance by +30% or the duration of the PHV Journey exceeds the in... View full article
  • I haven’t received my payment
    Driver payments are processed once a week, every Tuesday. This covers all work completed from the week prior (Monday-Sunday) as well as any ride adjustments or credits. Each payment made to your ba... View full article
  • I think I've received an incorrect payment?
    If you think your total payment for any week is incorrect, let us know by contacting our Driver Care Team directly. They'll be happy to look into this for you. You can be paid anytime up to midnigh... View full article
  • I think an adjustment was wrong - can you review it?
    We know that mistakes can happen or passengers may have only given one side of the story. We're also committed to making sure that all FREE NOW drivers are promptly and accurately paid. This is why... View full article
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