• How can I get my annual statement?
    Unfortunately, we cannot issue annual statements, as recently FREE NOW has made a couple of changes to invoices and fees. More specifically, since July 2020, the commission has not been deducted fr... View full article
  • How do I download invoices and receipts?
    To download your receipts, follow the steps below: Sign in to the FREE NOW portal (Company) and select 'Booking history' from the menu bar in the top left-hand corner Use the date filter to sel... View full article
  • How do I read/understand my invoice?
    Your invoices will be sent via email every Tuesday. Only partner operators or authorised drivers will receive the invoices by email or download them through the FREE NOW Driver Portal ("Company" se... View full article
  • I didn't receive my statement
    Every Tuesday, we will send you three documents to the e-mail address of your licence registered in FREE NOW so that you can keep track of what happened the previous week.  If this wasn't sent to y... View full article
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