• How can I keep my information up-to-date?
    As a licensed dispatch operator, FREE NOW has a legal requirement to maintain up-to-date and accurate information on all drivers, at all times. If you need to change or update any information, you'... View full article
  • How can I change my phone number or email address?
    All changes of phone number or email address must be applied by the FREE NOW Driver Support Team. It is not possible to make these changes through the app. If you want to change/update these detail... View full article
  • How can I update my vehicle registration or driver's licence (bill/badge)?
     To update your driver's licence (bill/badge) You can easily update your vehicle registration/taxi licence through the FREE NOW Driver Portal. To do so, follow the steps below: 1. Open your driver ... View full article
  • How can I change my bank details?
    If you would like to change the bank details that FREE NOW uses for your weekly payments, please contact our Drive Care Team. In your request, please include: Sort Code Account Number Account Name... View full article
  • How can I change my driver profile picture?
    For public safety reasons, the only way to change your photo is by visiting our Driver Centre, where a member of our Driver Care team will take a new one for you. We aren't able to accept images th... View full article
  • How do I delete a vehicle from my account?
    If you're needing to add a new car to your FREE NOW driver account, all you'll need to do is update the existing information. Check out 'How can I update my vehicle registration or driver's licence... View full article
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