Update/Add Information

How can I keep my information up-to-date?

As a licensed dispatch operator, FREE NOW has a legal requirement to maintain up-to-date and accurate information on all drivers, at all times. If you need to change or update any information, you'... View full article

How can I change my phone number and email address?

To change the phone number (app version 11.60) Open your app and go to your 'Account' from the menu Select 'Personal information' Here you will be able to edit your phone number Enter your login p... View full article

How can I update my vehicle registration or driver's licence (bill/badge)?

To update your driver's licence (bill/badge) You can easily update your vehicle registration/taxi licence through the FREE NOW Driver Portal. To do so, follow the steps below: 1. Open your drive... View full article

How can I change my bank details?

If you would like to change the bank details that FREE NOW uses for your weekly payments, please contact our Drive Care Team. In your request, please include: Sort Code Account Number Account Name... View full article

How can I change my driver profile picture?

For public safety reasons, the only way to change your photo is by visiting our Driver Centre, where a member of our Driver Care team will take a new one for you. We aren't able to accept images th... View full article

How do I delete a vehicle from my account?

If you're needing to add a new car to your FREE NOW driver account, all you'll need to do is update the existing information. Check out 'How can I update my vehicle registration or driver's licence... View full article