• How is the fare calculated for pre-bookings?
    In order to ensure that the price for a pre-booking is set fairly, our system will forecast likely supply and demand conditions at the time of the pre-booking. The potential for surge at the time o... View full article
  • How is the fare calculated?
    Ride (PHV) Bookings: If you book a 'Ride' (PHV), your fare is fixed, meaning the base fare is not subject to change. However, this price is then subject to additional fees such as cancellation fees... View full article
  • Do I get paid extra for taking an alternative route?
    The short answer is no. Our in-app navigation will automatically provide you with the best possible route based on factors such as distance, time, traffic and weather conditions. This should guide ... View full article
  • What's surge pricing?
    During periods of high demand, FREE NOW makes use of 'Surge Pricing'. 'Surge' means that there are more users ordering trips than there are drivers. To meet this increased demand, the price 'surge... View full article
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