Payment/Adjustment Queries

When will I be paid?

Payments are processed weekly. Find payment dates for March below. All earnings (incl fees, bonuses, and other adjustments) will be paid the week after they were accrued. For example, the earnings ... View full article

How can I see what i've earned?

You can view a summary of your earnings on FREE NOW via the Driver App. To find this summary please follow the steps below: Click the menu button on the top right-hand side of the home screen Clic... View full article

How do month-end payments and invoices work?

Normally, the billing period is from Monday to Sunday (calendar week). In the case of the end of the month, the billing period will run from Monday to the last day of the month of the following wee... View full article

What are adjustments?

Adjustments are additional payments or deductions that are made to ensure your payment is correct. You can view a breakdown of any adjustments on your weekly invoice from FREE NOW. Adjustments can... View full article

What are incomplete trip adjustments?

Passengers will be reimbursed for trips that are incorrectly marked as complete, or partially reimbursed for trips that are shorter than the original destination. Our system shows the location of y... View full article

What are cancellation fee adjustments?

We'll reimburse cancellation fees to the customer if, after review, we determine that the driver was at fault, and caused the customer to cancel and incur a fee. This can happen in the following ci... View full article

What are waiting fee adjustments?

One of the most common complaints we receive from our passengers is drivers starting the waiting time before they've actually arrived: When the waiting time is activated too soon, this can result ... View full article