Update/Add Information

How can I change my phone number or email address?

To change the phone number (app version 11.60) In case you need to update your phone number, simply follow the steps below: Open your app and go to your 'Account' from the menu Select 'Personal in... View full article

How can I change my bank details?

If you'd like to change the bank details which FREE NOW uses for your twice-weekly payments, please contact our Drive Care Team. In your request, please include: Sort Code Account Number Account N... View full article

How can I change my driver photo?

For public safety reasons, the only way to change your photo is by visiting our Driver Centre, where a member of our Driver Care team will take a new one for you. We aren't able to accept images th... View full article

How do I delete a vehicle from my account?

You will be able to delete any of your listed vehicles directly via the Driver Portal. There will be a ‘Delete’ option on the right-hand side of your listed vehicles and you will be asked to confir... View full article