• What is Multi-Factor Authentication? 
    Multi-Factor Authentication, also known as MFA or 2FA is an electronic authentication method in which a user is granted access to a website or application only after successfully presenting evidenc... View full article
  • I've forgotten my FREE NOW driver account details?
    Are you seeing "The details you have entered do not match any account" when you try to log in to the FREE NOW driver app? If you have forgotten your password, follow our instructions here. If you c... View full article
  • I'm unable to log into the FREE NOW Portal
    When logging into either the FREE NOW driver app or the FREE NOW Portal you can use the same credentials for both. When logging in, your username will be your phone number with +44 at the beginnin... View full article
  • How can I stay logged into the FREE NOW driver app?
    We have introduced a new, more secure method of logging in to the driver app, which complies with the GDPR requirements. If you log out of the app via the 'Menu', you'll have to re-enter your usern... View full article
  • I'm unable to login to the driver app
    When logging into either the FREE NOW driver app or the Driver Portal you can use the same credentials for both. Open the FREE NOW driver app Tap 'Sign in' Tap 'Continue' on the pop-up notificatio... View full article
  • How do I log in to the FREE NOW driver app?
    Your credentials for both the driver app and the driver portal are the same.    To log in: Open the FREE NOW driver app. Tap 'Sign in to an existing account' (Image 1)  Enter your username, that ... View full article
  • How do I access the FREENOW Portal?
    FREENOW has a web portal through which: If you are a driver, you will be able to access all the information related to the services carried out (the same information that appears in the "Trips" se... View full article
  • How do I reset my password?
    Forgot your password? No worries, here’s how to reset it. Open the FREE NOW driver app. Tap 'Sign in' Tap 'Continue' on the pop-up notification  Click ‘Forgotten password?’. (Image 3) A new page w... View full article
  • Where can I find my FREE NOW driver ID?
    Your FREE NOW driver ID is an alphanumerical code that is unique to every driver. You can find this in the app menu, either under 'Profile' or 'Customer Referrals'. It's a code made up of four digi... View full article
  • Why has my account been suspended?
    If we have concerns about your quality of service, we will proactively work with you to improve it. Our dedicated Quality of Service team, which includes former drivers, will work with you to impr... View full article
  • How can I delete my FREE NOW driver account?
    If you no longer wish to use the FREE NOW app and would like to have your account deleted the process varies depending on your device. Please click the device that applies to you below:  Apple (iO... View full article
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