• How do I reset my password?
    Forgot your password? No worries, here’s how to reset it. Open the FREE NOW driver app. On the login page, click ‘Forgotten password?’. (see the 1st image below) A new page will appear (see the 2n... View full article
  • What is Multi-Factor Authentication? 
    Multi-Factor Authentication, also known as MFA or 2FA is an electronic authentication method in which a user is granted access to a website or application only after successfully presenting evidenc... View full article
  • I've forgotten my FREE NOW driver account details?
    Are you seeing "The details you have entered do not match any account" when you try to log in to the FREE NOW driver app? If you have forgotten your password, follow our instructions here. If you c... View full article
  • I'm unable to log into the Driver Portal
    When logging into either the FREE NOW driver app or the Driver Portal you can use the same credentials for both. When logging in, your username will be your phone number with +44 at the beginning,... View full article
  • How can I stay logged into the FREE NOW driver app?
    We have introduced a new, more secure method of logging in to the driver app, which complies with the GDPR requirements. If you log out of the app via the 'Menu' (Image 1), you'll have to re-enter ... View full article
  • I'm unable to login to the driver app
    When logging into either the FREE NOW driver app or the Driver Portal you can use the same credentials for both. When logging in, your username will be your phone number with +44 at the beginning,... View full article
  • How do I log in to the FREE NOW driver app?
    Your credentials for both the driver app and the driver portal are the same.    To log in: Open the FREE NOW driver app. Tap 'Sign in to an existing account' (Image 1)  Enter your username, that i... View full article
  • How do I access the FREE NOW Driver Portal?
      To sign in:  Open up the driver portal Enter your username, that is, your phone number beginning with +44 (and not 0) and without any spaces. For example: +447XXXXXXXXX. Enter your password. Thi... View full article
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