• How do I select my company as the payment option? 
    How do I select my company as the payment option?    Open your FREE NOW app and enter your pick-up and drop-off locations. Once complete, click into the payment tab which is located directly above ... View full article
  • I can’t see my company payment option in my app?
    If you have multiple FREE NOW profiles (e.g. business and personal), make sure to check the profile section of your app to see if you’re logged in with the correct email address. If you are and ar... View full article
  • How do I add a reference/cost centre to my trip?
    How do I add a reference/cost centre to my trip?   To add a reference or cost centre (if a default centre has not been set), click into the payment tab above ‘order a taxi’, select your company pay... View full article
  • How do I delete a payment method?
    How do I delete a payment method?   If you wish to delete a credit card, you can go to the ‘account’ option in the left-hand column of the admin panel and then ‘payment’. Here, you can tick the box... View full article
  • How do I connect my expense management system?
    How do I connect my expense management system? FREE NOW is integrated with Concur so this can be connected via your company’s app centre or by logging into your Concur account via the ‘wallet’ sect... View full article
  • My receipts are not uploading to my Concur account?
    My receipts are not uploading to my Concur account?   To ensure that your trip receipts are uploaded to your Concur account, the Concur logo in the payment tab must be highlighted. Once highlighted... View full article
  • I’m not receiving my receipts?
    Receipts are sent from an address @free-now.com so ensure that: the messages aren’t being flagged as spam the address isn't blocked. If you’ve checked both of these and still can’t find them, con... View full article
  • I’m getting an error message when I try to book on my business account?
    If you’re unable to pay using your business account (with credit card), we’d advise checking your app to see if you have any outstanding payments due. If you do, you’ll be able to clear these withi... View full article
  • Can I associate my own business credit card to the business account?
    Can I associate my own business credit card to the business account?   Yes, you can! As long as you’ve joined your company business account already, you can associate your business credit card by u... View full article
  • How can I see if I have any outstanding payments on my account?
    You will receive a weekly statement of account but if you have any queries in between statements, don’t hesitate to contact us. View full article
  • I have a voucher - can I use this with my business account payment method?
    I have a voucher - can I use this with my business account payment method?   Vouchers can only be applied to trips taken on personal credit cards. View full article
  • What payment methods do you support?
    What payment methods do you support?   The FREE NOW app supports Visa, Mastercard, AMEX and Revolut, ApplePay, AndroidPay and Paypal are also available in some countries. View full article
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