• How do I select a Business Account as my payment option? 
    Before your trip To do this, before requesting your taxi, you have to select your company account from your App. It's very simple: Tap your profile icon in the top right corner of the main screen ... View full article
  • Why I can’t see my company payment option on my app?
    Log in issues First, make sure to check the profile section of your passenger app to see if you’re logged in with the correct email address. Bear in mind that if you have already been using FREE NO... View full article
  • How do I connect my expense management system to my FREE NOW Business Account?
    FREE NOW is integrated with SAP Concur and Amadeus cytric, so this can be connected via your company’s app centre or by logging into your Concur/Amadeus cytric account via the ‘Wallet’ section in t... View full article
  • What can I do if I've been charged incorrectly for my company trip?
    In case there was a problem or inconsistency with the value you paid through your Business Account, please submit a request to our Support Team to check it properly. We will sort it up asap! View full article
  • How can I claim an outstanding payment for a company trip I already paid?
    Whenever there is an outstanding payment, you will receive all the information related in the weekly statement of your Business Account. If you have identified any error, or you want to claim any ... View full article
  • Can I use vouchers/promo codes/credits while paying with my FREE NOW Business Account?
    Unfortunately, no! Vouchers, promo codes or credits can only be applied to trips taken on personal credit cards, or Multicard payment enabled in your FREE NOW Business Account. Check out the steps ... View full article
  • Where can I see my Mobility Budget on my app?
    Any user that has a Mobility Budget (MoBu) allocated will be able to see it from their passenger FREE NOW app, inside the 'Payment' section > 'Mobility Budget'. For paying trips with your MoBu, si... View full article
  • Can unspent Mobility Budget be used in the next month?
    Unfortunately, it is not possible to use the overrunning budget into the next month. The company budget can only be used in the timeframe set. Also, any trip exceeding the company mobility budget w... View full article
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