• What is the FREE NOW passenger Loyalty Programme?
    At FREE NOW, we reward your loyalty with our unique Loyalty Programme. The principle is simple: the more you ride the more you benefit from exclusive benefits! You will earn four points for every p... View full article
  • How can I gain FREE NOW loyalty points?
    The principle is simple: the more you ride, the more you benefit from exclusive benefits! You will earn four points for every pound spent on Ride (PHV), Black Cab, or scooter trips you take. Note t... View full article
  • How can I use my FREE NOW loyalty points?
    Great question! From 250 points you can try your luck by spinning our loyalty wheel to win a discount or a free trip on your next journey*. Not into games? Visit our gift shop and buy a discount or... View full article
  • What are the FREE NOW loyalty statuses?
    Your loyalty status depends on the number of trips you've taken with FREE NOW over one year. Your loyalty status lets you benefit from exclusive advantages such as boost periods, during which you c... View full article
  • How do I redeem my loyalty points for scooter discounts?
    You can see your current loyalty point balance in the Loyalty Programme menu of your app. You can redeem these points as normal in the Gift Shop or take your chance on The Wheel. Any vouchers purch... View full article
  • Do my FREE NOW loyalty points expire?
    The short answer is yes! FREE NOW loyalty points do expire. Points earned in the first six months of the year will be valid until the end of the year. Points earned in the last six months of the ye... View full article
  • I'm having issues with the FREE NOW Loyalty Programme
    Oh no! We're sorry to hear you are having issues with the FREE NOW Loyalty Programme. Hopefully one of the articles linked below will help resolve your issue.  To learn about the FREE NOW Loyalty ... View full article
  • Can I earn loyalty points on scooter rentals?
    Not just yet! Our team is working hard to bring the fun of the Loyalty Programme to electric scooters. Currently, you accrue 50 points for each black cab or 'Ride' (Private Hire) trip through the a... View full article
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