• Can I travel in a FREENOW vehicle with my pet or service animal?
    FREENOW drivers must accept service animals. Bringing other animals is at the discretion of the driver. Are you travelling with a service animal? By law, Black Cabs and PHV drivers must accept pass... View full article
  • Do you have wheelchair accessible vehicles?
    Yes! All of our Taxi or Black Cab fleet is wheelchair accessible. The Ride fleet (PHV, private car) is not wheelchair accessible. If you are ordering a PHV and have a foldable wheelchair or other a... View full article
  • Do FREE NOW drivers provide a baby seat?
    FREE NOW drivers are not required to provide baby seats. If you're travelling with young children and wish for them to travel in a child seat, you'll need to provide this yourself. For more informa... View full article
  • Can someone under 18 travel alone?
    Ride (PHV) Under 18's must be accompanied by an adult whilst travelling in a 'Ride' (PHV) booking. FREE NOW drivers may ask you to provide a valid ID and reserve the right to refuse your trip if yo... View full article
  • What booking options do FREE NOW offer?
    We offer Black Cabs (Taxi) and Ride (PHV, private car). You can select from among the following specific options: Black Cabs (Taxi): regular vehicles with up to 4 passenger seats XL Black Cab: lar... View full article
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