Skip to main content
FREE NOW Help Centre home page
Submit a request
  1. FREE NOW
  2. Passengers
  3. Payments & Statements
  4. PSD2 / 3D Secure

PSD2 / 3D Secure

  • PSD2: How online payments have changed in the EU
  • Why would I now need to verify my identity during the payment?
  • How does this regulation affect my use of the FREE NOW app?
  • How to proceed successfully with the 3D Secure check?
  • When will I need to authenticate my payment?
  • How can I be sure that my information is secured during this process?
  • Why do I sometimes have to do a 3D Secure after ordering when the driver has not been allocated yet?
  • The 3D Secure identity check was not successful, what should I do?
  • If it fails will I be blocked from the FREE NOW app?
  • What should I ask my bank if I fail the 3D Secure check?
  • No driver was found but I was pre-authorised - will you pre-authorise another amount if I request another trip?
  • How can I reduce the frequency of those identity checks if I do not want to be bothered while using FREE NOW?
  • The card on my account belongs to a relative/partner, can I no longer use this card?
  • I use Google Pay, Apple Pay or Paypal, do I need to worry about additional authentication?
FREE NOW
Deutsch English (IE) Español Français Italiano Polski Português Română