PSD2 / 3D Secure
- PSD2: How online payments have changed in the EU
- Why would I now need to verify my identity during the payment?
- How does this regulation affect my use of the FREE NOW app?
- How to proceed successfully with the 3D Secure check?
- When will I need to authenticate my payment?
- How can I be sure that my information is secured during this process?
- Why do I sometimes have to do a 3D Secure after ordering when the driver has not been allocated yet?
- The 3D Secure identity check was not successful, what should I do?
- If it fails will I be blocked from the FREE NOW app?
- What should I ask my bank if I fail the 3D Secure check?
- No driver was found but I was pre-authorised - will you pre-authorise another amount if I request another trip?
- How can I reduce the frequency of those identity checks if I do not want to be bothered while using FREE NOW?
- The card on my account belongs to a relative/partner, can I no longer use this card?
- I use Google Pay, Apple Pay or Paypal, do I need to worry about additional authentication?