Using the App

General Info

• What are prebookings?
• What is the 'On the Way' function?
• How do driver ratings at FREE NOW work?
• How can I improve my rating?

How to's (Trips)

• How do I accept or reject a trip? And what happens if I reject a trip?
• How do I go online/offline for accepting a trip?
• What is "Auto-accept" (Follow-up jobs) and how do I use it?
• How do I create a hop on trip?
• Where can I see and accept prebookings?

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Troubleshooting

• I am unable to login to the app/Driver Portal
• I am not being offered any trips
• The FREENOW app is unable to determine my location
• What is a Virtual Rank and how does it work?