Using the App

Not sure how to accept/reject a job once it's come through? Check out our steps below:  Make sure you're online. Click here for instructions on how to do this. When a job comes through, you will s... View full article

Prebook allows the passenger to book their trip in advance. Drivers can see and choose these jobs from the 'Prebooks' list in the app. To find the prebook list: Open up the FREE NOW app Tap the ti... View full article

Are you ready to start receiving and accepting trips with FREE NOW? Please follow the steps below: Open up the FREE NOW app to the main screen. (Image 1)  Slide the yellow bar at the top of the sc... View full article

We want the FREE NOW experience to be comfortable, safe, and enjoyable for everyone involved. Passengers have the opportunity to leave a rating and a comment about their past trips. To review your ... View full article

If you pick up a passenger off the street that hasn't booked your vehicle but has a FREE NOW account, they are able to pay for the trip using their account. This method of payment is often refer... View full article

FREE NOW operates in London, Edinburgh, Nottingham, Oxford, Leicester, Reading, Brighton, Derby and Manchester. You'll only be able to accept jobs within your licensed area. For London, this is wit... View full article

You can view and accept pre-bookings via the prebook dashboard. Follow the steps below in order to locate your prebook dashboard on the FREE NOW app:  Tap the calendar icon in the top left corn... View full article

If your rating is not a perfect 5 star, don't worry! We understand that some events during a trip cannot be anticipated. Your overall rating is made up of the average taken from your 100 most recen... View full article

You can activate your next pre-booked job one hour in advance of the pickup time. To do so, please follow our steps below:  Go into the ‘Mine’ tab on your prebook list and select the upcoming p... View full article

FREE NOW has just made completing a trip easier! Quick Pay has been introduced to make in-app payments more efficient, meaning you can get to your next trip faster.  Previously, we've asked you to ... View full article

When you've arrived at your destination and ended the trip, there'll be a button that says 'App Payment' or 'Cash Payment' depending on the payment method chosen by the passenger. Tap the payme... View full article

Virtual Rank is a feature in the driver app that is a fair way of dispatching jobs from the airport on the FREE NOW app, it can also keep you up to date with how many drivers are checked in. This i... View full article

Needing to cancel a trip request? No worries, follow our steps below to help you with this: Tap the 'i' to open the trips extra information. Click the ‘X’ button in the bottom left-hand corner.... View full article

The ‘On the Way’ feature lets you enter a destination you are heading towards and the app will then only offer you jobs that are heading in that direction.   To find the 'On the Way' feature, pl... View full article

If you have an unpleasant experience with a passenger, you have the option to block them on the app. This will mean that you will not receive any requests from that passenger again.  To block a pas... View full article

At the end of each trip you complete with FREE NOW you'll have the opportunity to rate your passenger. This is not compulsory, you can skip this step if you don't want to submit a rating. We hope t... View full article

Your FREE NOW driver ID is an alphanumerical code that is unique to every driver. You can find this in the app menu, either under 'Profile' or 'Customer Referrals'. It's a code made up of four digi... View full article

If you're on a FREE NOW job and would like to automatically accept any follow on jobs offered to you, please follow the steps below:  Open the FREE NOW driver app to the main screen Tap or swipe u... View full article

You can view your payment history in the FREE NOW app by following the steps below:  Open the FREE NOW driver app  Click on the menu button in the top right-hand side corner of the home screen  On... View full article

A great feature of the FREE NOW driver app is that its navigation is included within the app. This means that you should have everything you need to drive all in one place. However, if you'd prefer... View full article