• How do I accept or reject a trip?
    Not sure how to accept/reject a job once it's come through? Check out our steps below:  Make sure you're online. Click here for instructions on how to do this When a job comes through, you will s... View full article
  • What are prebookings?
    Prebook allows the passenger to book their trip in advance. Drivers can see and choose these jobs from the 'Prebooks' list in the app. To find the prebook list: Open up the FREE NOW app Tap the ti... View full article
  • How do I go online/offline for accepting a trip?
    Are you ready to start receiving and accepting trips with FREE NOW? Please follow the steps below: Open up the FREE NOW app to the main screen (Image 1)  Slide the yellow bar at the top of the scr... View full article
  • How do driver ratings at FREE NOW work?
    We want the FREE NOW experience to be comfortable, safe, and enjoyable for everyone involved. Passengers have the opportunity to leave a rating and a comment about their past trips. To review your ... View full article
  • How do I create a hop on trip?
    If you pick up a passenger off the street that hasn't booked your vehicle but has a FREE NOW account, they are able to pay for the trip using their account. This method of payment is often refer... View full article
  • What is FREE NOW'S coverage area?
    FREE NOW operates in London, Edinburgh, Nottingham, Oxford, Leicester, Reading, Brighton, Derby and Manchester. You'll only be able to accept jobs within your licensed area. For London, this is wit... View full article
  • Where can I see and accept pre-bookings?
    You can view and accept pre-bookings via the prebook dashboard. Follow the steps below in order to locate your prebook dashboard on the FREE NOW app:  Tap the calendar icon in the top left corn... View full article
  • How can I improve my rating?
    If your rating is not a perfect 5 star, don't worry! We understand that some events during a trip cannot be anticipated. Your overall rating is made up of the average taken from your 100 most recen... View full article
  • How do I start a pre-booked trip?
    You can activate your next pre-booked job one hour in advance of the pickup time. To do so, please follow our steps below:  Go into the ‘Mine’ tab on your prebook list and select the upcoming p... View full article
  • What is Quick Pay?
    FREE NOW has just made completing a trip easier! Quick Pay has been introduced to make in-app payments more efficient, meaning you can get to your next trip faster.  Previously, we've asked you to ... View full article
  • How do I charge a trip (via the app/cash)?
    When you've arrived at your destination and ended the trip, there'll be a button that says 'App Payment' or 'Cash Payment' depending on the payment method chosen by the passenger. Tap the payme... View full article
  • What is a Virtual Rank and how does it work?
    Virtual Rank is a feature in the driver app that is a fair way of dispatching jobs from the airport on the FREE NOW app, it can also keep you up to date with how many drivers are checked in. This i... View full article
  • How do I cancel a trip?
    If you're needing to cancel a trip once you're approaching a trip or once you've already arrived at the pick-up location follow our steps below: Tap the 'i' to open the trips extra information.... View full article
  • What is the 'On the Way' function?
    The ‘On the Way’ feature lets you enter a destination you are heading towards and the app will then only offer you jobs that are heading in that direction. To find the 'On the Way' feature, plea... View full article
  • How can I block a passenger?
    If you have an unpleasant experience with a passenger, you can block them on the app. This will mean that you will not receive any requests from that passenger again.  To block a passenger on the F... View full article
  • How do I rate a passenger?
    At the end of each trip you complete with FREE NOW you'll have the opportunity to rate your passenger. This is not compulsory, you can skip this step if you don't want to submit a rating. We hope t... View full article
  • Where can I find my FREE NOW driver ID?
    Your FREE NOW driver ID is an alphanumerical code that is unique to every driver. You can find this in the app menu, either under 'Profile' or 'Customer Referrals'. It's a code made up of four digi... View full article
  • What is "Auto-accept" and how do I use it?
    If you're on a FREE NOW job and would like to automatically accept any follow on jobs offered to you, please follow the steps below:  Open the FREE NOW driver app to the main screen Tap or swipe u... View full article
  • How can view my payment history?
    You can view your payment history in the FREE NOW app by following the steps below:  Open the FREE NOW driver app  Click on the menu button in the top right-hand side corner of the home screen  On... View full article
  • Can I switch from Google Maps to Waze on the driver app?
    A great feature of the FREE NOW driver app is that its navigation is included within the app. This means that you should have everything you need to drive all in one place. However, if you'd prefer... View full article
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