Using the App – FREE NOW

How can I contact the passenger?

There are two ways to contact the passenger: by chatting or by calling. By chatting You can chat with the passenger and resolve any uncertainties (e.g. pick-up point, delays, special needs/disabili... View full article

How can I see the history of the services I have performed?

You can find your trip history in the FREE NOW app by following the steps below: Open the FREE NOW driver app and select the wallet button on the home screen menu Once inside the 'Earnings' sectio... View full article

How do I accept or reject a trip?

How to accept an offer 1. First, make sure you're online. Click here for instructions on how to be active 2. When a job comes through, you will see the pick-up and destination address on the offer ... View full article

What are prebookings and how to accept them?

Prebook allows the passenger to book their trip up to 4 days in advance. Drivers can see and choose these jobs from the 'Prebooks' list in the app. To find the prebook list: Open up the FREE NOW a... View full article

How do I get online/offline for working?

Are you ready to start working with FREE NOW? Then get online! Please follow the steps below: Open up the FREE NOW app on the main screen Slide the yellow bar ('busy') at the top of the screen to... View full article

How do driver ratings at FREE NOW work?

We want the FREE NOW experience to be comfortable, safe, and enjoyable for everyone involved. Passengers have the opportunity to leave a rating and a comment (are always anonymous) about their past... View full article

How do I create a 'hop on' trip?

If you pick up a passenger off the street that hasn't booked your vehicle but has a FREE NOW account, they are able to pay for the trip using their account. This method of payment is often refer... View full article

How can I improve my rating?

If your rating is not a perfect 5 star, don't worry! We understand that some events during a trip cannot be anticipated. Your overall rating is made up of the average taken from your 100 most recen... View full article

How do I start a pre-booked trip?

You can start the trip when you are on your way, up to 1 hour before the pre-booked time. Activating prebooks puts you into a job flow like any regular booking. To do so, please follow our steps... View full article

What is Quick Pay?

FREE NOW has just made completing a trip easier! Quick Pay has been introduced to make in-app payments more efficient, meaning you can get to your next trip faster. Previously, we've asked you to ... View full article

How do I charge a trip (via the app/cash)?

When you've arrived at the destination and ended the trip, there'll be a button that says 'App payment' or 'Non-app payment' depending on the payment method chosen by the passenger. App payme... View full article

What is a Virtual Rank and how does it work?

Virtual Rank is a feature in the driver app that is a fair way of dispatching jobs from the airport on the FREE NOW app, it can also keep you up to date with how many drivers are checked in. This i... View full article

How do I cancel a trip?

If you're needing to cancel a trip once you're approaching a trip or once you've already arrived at the pick-up location follow our steps below: Tap the 'i' to open the trip extra information C... View full article

How do I rate a passenger?

At the end of each trip you complete with FREE NOW you'll have the opportunity to rate your passenger. This is not compulsory, you can skip this step if you don't want to submit a rating. We hope t... View full article