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TAXI

Joining FREE NOW

  • Why join FREE NOW?
  • Why join FREE NOW
  • Where do we operate in the UK?
  • How to register with FREE NOW
  • What are the requirements for joining FREE NOW?
See all 11 articles

FREE NOW's Green Charter - Taxi

  • Green Charter - How does this impact you?

Your Account

  • How do I access the FREE NOW Driver Portal
  • How do I log in to the app/Driver Portal?
  • Where can I find my FREE NOW driver ID?
  • How do I reset my password?
  • Changing your phone number or email address
See all 10 articles

Using the App

Payments & Adjustments

  • When will I be paid?
  • How can I see what I have earned?
  • Month-end payments and invoices
  • How do I read/understand my invoice?
  • How to read/understand my trip overview?
See all 9 articles

Fares, Bonuses & Fees

  • How is the fare calculated?
  • How much commission do I pay?
  • Quests: Do you offer job bonuses?
  • Tips
  • Cancellation fees (formerly Scrubs)
See all 6 articles

Your Documents

  • How can I upload/update my documents?

Driver Loyalty & Benefits

  • What is CALM and how can they help you?

Issues with Passengers

  • When can I refuse service to a passenger?
  • A Passenger forgot something in my vehicle
  • A Passenger vomited in my vehicle
  • Can I drive with Passengers under the age of 18?
  • A Passenger wants to bring a pet - what should I do?
See all 7 articles
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