TAXI

Joining FREE NOW

• Why join FREE NOW?
• Downloading the FREE NOW App
• Registering with FREE NOW

Your Account

• How do I update my account information?

Statements

• Why is the fare in my app different than the fare in my payment statement?
• I did not receive my payment statement

Getting Paid

• How do I get paid?
• When do I get paid?
• My payment is delayed or missing

Loyalty & Bonuses

• Quests
• What does Priority mean? / What does Priority indicate?

FREE NOW Driver Deals

• What benefits does the Loyalty Program offer me?
• How do I opt out of the FREE NOW Deals loyalty program?
• Will you be adding more benefits to FREE NOW Deals in the future?
• Do the benefits on FREE NOW Deals have an expiry date?
• How do I reach the next tier of the Loyalty Program?

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Tours (General information)

• Request cancellation fee (scrubs)
• How do I accept a job?
• What are Prebookings?

App Troubleshooting

• App is unable to determine my location
• Do I need to update my app?
• I am not receiving trips. What should I do?

Safety and Security - General guidelines

• Can I share a driver account?
• Ensuring your personal information is up to date
• Can extra passengers ride with me
• Rental vehicles

Quality - Rating

• Rating Passengers
• How does rating at FREE NOW work?
• How can I improve my rating?