• Where do I enter my FREE NOW voucher/promo code?
    Check out the steps below in order to find out how to add a voucher or promo code via the FREE NOW app:          Open up the FREE NOW app and tap your profile icon in the top right corner  Go to ‘... View full article
  • How can I see my vouchers Terms & Conditions?
    To view your voucher details and the terms and conditions (Ts&Cs) associated with that voucher, follow the steps below:  Open up the FREE NOW app and tap the profile icon in the top right corner  ... View full article
  • Why my promo code/voucher redemption failed?
    Vouchers and promo codes can only be redeemed when paying via the app (using a payment card or Apple Pay/PayPal). They cannot be redeemed on cash bookings or when using business accounts. Please en... View full article
  • Why did my "New Customer" promo code did not apply?
    First-time user promotional codes are only valid for new passengers on their first booking with FREE NOW. If you're unsure of how to apply a voucher/promo code follow our instructions on how to cor... View full article
  • Why is my FREE NOW promo code/voucher no longer showing in my account?
    If your voucher/promo code is no longer showing on your FREE NOW account, there could be a few reasons why. If you have multiple vouchers/promo codes saved to your account, the app will automatica... View full article
  • Can I save my voucher/promo code for a later date?
    Yes! You can save your voucher or promo code for a later date. Bear in mind that every code has an expiry date. It's possible to have more than one voucher/promotion code active on your account, b... View full article
  • Can I use more than one voucher per trip?
    The short answer is no! You can add as many vouchers or promo codes to your FREE NOW account as you like, but only one voucher/promo code can be used per trip. We always aim to deliver the best far... View full article
  • I didn't mean to use my FREE NOW promo/voucher code; can it be refunded?
    Unfortunately, promotional/voucher codes cannot be refunded or exchanged for cash.  Usage of these codes cannot be turned on and off however you can preselect which code you would like to use for a... View full article
  • My voucher is going to expire. Can it be extended?
    Unfortunately not! The expiration date of promo codes/vouchers sadly cannot be changed or extended. The expiry date of the promo codes/vouchers is shown when they are applied to your account. If yo... View full article
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