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  1. FREE NOW
  2. Passengers
  3. Using FREE NOW

Using FREE NOW

Ordering a trip

  • How do I request a trip?
  • How do I make a prebooking?
  • I cannot order a trip
  • How can I cancel a trip?
  • How do I make a detour or add stops during my trip?
See all 10 articles

What services do FREE NOW offer?

  • Do FREE NOW drivers provide a child seat?
  • Can someone under 18 travel alone?
  • Do you have wheelchair accessible vehicles?
  • Can I travel in a FREE NOW vehicle with an animal?
  • What booking options does FREE NOW offer?

Using the FREE NOW app

  • Which cities can I use FREE NOW in?
  • How do I install the FREE NOW passenger app?
  • How do I sign up and create my FREE NOW passenger account?
  • How do I save or remove my home and work addresses?
  • Can I book without a specific destination?
See all 9 articles

FREE NOW Loyalty Program

  • What is the FREE NOW passenger loyalty program?
  • How can I gain FREE NOW loyalty points?
  • How can I use my FREE NOW loyalty points?
  • What are the FREE NOW loyalty statuses?
  • Do my FREE NOW loyalty points expire?
See all 6 articles

App Troubleshooting

  • I am not receiving notifications from FREE NOW
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