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Payments & Statements

Payment & Fares

Vouchers

  • I have a FREE NOW voucher/promo code, where do I enter it?
  • My FREE NOW voucher/promo code was not redeemed
  • My first trip FREE NOW promo code failed to save
  • My FREE NOW promo code/voucher is no longer showing in my account
  • Can I save my FREE NOW voucher/promo code for a later date?
See all 8 articles

FREE NOW Credits

  • What are FREE NOW credits?
  • Where can I see my FREE NOW credits on the app?
  • How can I get FREE NOW credits?
  • My FREE NOW credits aren't applying to my fare

PSD2 / 3D Secure

  • PSD2: How online payments have changed in the EU
  • Why would I now need to verify my identity during the payment?
  • How does this regulation affect my use of the FREE NOW app?
  • How to proceed successfully with the 3D Secure check?
  • When will I need to authenticate my payment?
See all 14 articles
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