Payments & Statements
Payment & Fares
Vouchers
- How can I see my vouchers terms and conditions?
- Where do I enter my FREE NOW voucher/promo code?
- Why was my FREE NOW voucher/promo code not applied to my trip?
- Why did my first trip FREE NOW promo code fail to save?
- Why is my FREE NOW promo code/voucher no longer showing in my account?
FREE NOW Credits
Pre-authorisations & Pending Transactions
- What's a pre-authorisation?
- Why are FREE NOW pre-authorising my payment method?
- When will my payment method be pre-authorised?
- Why is my bank statement showing a pending transaction and a charge for the same trip?
- Pre-authorisation on PayPal payments
PSD2 / 3D Secure
- PSD2: How online payments have changed in the EU
- Why would I now need to verify my identity during the payment?
- How does this regulation affect my use of the FREE NOW app?
- How to proceed successfully with the 3D Secure check?
- When will I need to authenticate my payment?