Payment & Fares

Payments & Methods

• How can I pay for my FREE NOW trips
• Have I been charged twice?
• What is a 'card pre-authorisation' or a 'temporary hold' to my account?
• Pre-authorisation on PayPal payments
• When will my pre-authorisation charge be released?

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Fares & Fees

• Cancellation fees - when will I be charged and how much?
• I've been charged for a FREE NOW trip which I did not take
• My driver requested that I pay a toll
• What is surge pricing?

Invoices & Receipts

• I don't understand the price I've paid
• The charges on my bank account are different to the booking fare
• When do I receive my receipt?
• How do I add/update my invoicing address?
• Can I edit the invoicing address on a receipt I have already received?

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