Payment & Fares
Payments & Methods
- I think I've been charged twice?
- What is a 'card pre-authorisation' or a 'temporary hold' to my account?
- When will my pre-authorisation charge be released?
- How do I pay for my FREE NOW trip?
- How can I add a payment method?
Fares & Fees
- I think I've been charged for a FREE NOW trip I didn't take
- When do cancellation fees apply?
- How much is a cancellation fee?
- What's surge pricing?
- What is the taxi service fee?
Invoices & Receipts
- I don't understand the price I've paid
- Why are the charges on my bank account different to the booking fare?
- How do I request a copy of my invoice
- Why do I have two receipts for one trip?
- How can I make changes to my invoices?