Skip to main content
FREE NOW Help Centre home page
Submit a request
  1. FREE NOW
  2. Passengers
  3. Payments & Statements
  4. Payment & Fares

Payment & Fares

Payments & Methods

  • How can I pay for my FREE NOW trips
  • Have I been charged twice?
  • What is a 'card pre-authorisation' or a 'temporary hold' to my account?
  • Pre-authorisation on PayPal payments
  • When will my pre-authorisation charge be released?
See all 9 articles

Fares & Fees

  • Cancellation fees - when will I be charged and how much?
  • I've been charged for a FREE NOW trip which I did not take
  • My driver requested that I pay a toll
  • What is surge pricing?

Invoices & Receipts

  • I don't understand the price I've paid
  • The charges on my bank account are different to the booking fare
  • When do I receive my receipt?
  • How do I add/update my invoicing address?
  • Can I edit the invoicing address on a receipt I have already received?
See all 6 articles
empty
FREE NOW
Deutsch English (IE) Español Français Italiano Polski Português Română