• How do I add a tip for my driver?
    On the map screen, below the status of the service, vehicle type, and payment method, you will be able to activate/deactivate the tipping (10%, 15%, 20%). Also, inside the payment method menu, you ... View full article
  • How can I add a message for my driver on my trip request?
    If you need to let your driver know something before the ride, you have the option in the app to type a short message that they will see as soon as they accept your booking. To add a message to you... View full article
  • How do I request a trip?
    Booking is easy! Just follow the next steps: Check if the app has located you correctly or enter your pick-up address. Or you can drag the pin to the exact pick-up point Enter your destination: En... View full article
  • How do I make a prebooking?
    You can book a taxi/ride at least 30 minutes up to 4 days in advance. Open the app and enter your origin and destination Select the service that suits your needs and tap 'Later' Set the date and t... View full article
  • How do I cancel a prebooking?
    Cancel your prebooking free of charge before the driver starts his trip to your pick-up point. Once the driver is en route, a cancellation fee will apply under our Terms and Conditions.   Cancel ... View full article
  • How will I know when my prebooked trip is on its way?
    We cannot assign prebooking, so it is not possible to know when or who will do it. It's up to the driver to accept the service. As soon as a driver accepts your request, you'll receive a 'Confirm... View full article
  • I'm having trouble booking a trip
    Below are some reasons why you might be unable to order a trip with FREE NOW: Your selected payment method is not valid  - e.g. the card details are incorrect, you have insufficient funds in the a... View full article
  • How can I cancel a trip?
    According to our Terms and Conditions, depending on when you cancel the service you may incur a cancellation fee. Cancel your trip by following these steps: Click on 'Cancel Request' at the botto... View full article
  • How do I make a detour or add stops during my trip?
    Are you wanting to make a stop along the way or take a detour during your FREE NOW trip? This couldn't be easier! Follow the steps below on how to do this. During your trip, you will be shown a li... View full article
  • How do I select a payment method when ordering?
    You can pre-set your payment method before ordering a ride, during your trip and before the journey ends. To avoid any misunderstandings, always check if is the correct one. To do so, follow these ... View full article
  • Can I order a trip for someone else?
    Yes, of course, you can order a ride on behalf of someone and track the service via the live booking page. Simply book the trip from your FREE NOW account (the fare will be debited to your account)... View full article
  • Can I order a larger vehicle?
    Yes! All vehicles in our 'EV Black Cab' and 'XL Black Cab' fleet will offer enough space for 6 passengers. The number of passengers that can fit in is displayed next to the vehicle type. We don't ... View full article
  • Can I order a more environmentally friendly vehicle?
    Yes! We offer a more environmentally-friendly alternative for both our Taxi (Electric Black Cab) and Private hire vehicle (Electric Ride) fleets. This consists of vehicles that are defined as 'Zer... View full article
  • How can I contact my driver once I've booked my trip?
    There are two ways to contact your driver: by calling or by chatting. By calling Once you've been allocated a driver, tap on the phone icon at the bottom of the live booking screen. Make sure your ... View full article
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