• How do I request a trip?
    If you're unsure of how to book a trip on the FREE NOW app, not to worry! We'll walk you through it. Follow our steps below to successfully request a trip with us.  Check the app has picked up you... View full article
  • How do I make a 'Ride' prebooking?
    If you're unsure on how to make a prebooking on the FREE NOW app please select the fleet you wish to use below, and we'll walk you through prebooking step-by-step. Ride (PHV): Open up the FREE NOW... View full article
  • How do I make a 'Taxi' prebooking?
    Taxi (Black Cab):  Open up the FREE NOW app and enter your destination into the ‘Where are you going' tab.  This will take you through to the main fleet selection screen (Image 1). Select ‘Later’ ... View full article
  • How do I cancel a prebooking?
    How to cancel a prebooking booking? If you wish to cancel your prebooking you'll be able to cancel free of charge anytime between the prebooking being made and the driver being dispatched to you. H... View full article
  • How will I know when my prebooked trip is on its way?
    Once a driver has been allocated to your prebooking and the driver has begun their journey towards your pick-up address your app will appear just like a normal booking. It will confirm that the dri... View full article
  • I'm having trouble booking a trip
    Oh no! We're sorry to hear you're having trouble ordering a trip. Below are some of the reasons why you might be unable to order a trip with FREE NOW: Your selected payment method is not valid  - ... View full article
  • How can I cancel a trip?
    Are you wanting to cancel your trip? Don't worry, this step is easy! To cancel your ride all you have to do is click on the "Cancel Request" button at the bottom of the order screen (Image 1)  Con... View full article
  • How do I make a detour or add stops during my trip?
    Are you wanting to make a stop along the way or take a detour during your FREE NOW trip? This couldn't be easier! Follow the steps below on how to do this. During your trip, you will be shown a li... View full article
  • How do I select a payment method when ordering?
    If you're wanting to know how to select a payment method when ordering a trip, please check our easy steps below: Open the FREE NOW app and enter your desired pick-up point and drop-off destinatio... View full article
  • Can I order a trip for someone else?
    Ordering a ride on behalf of someone else is not a problem with FREE NOW. To do so, simply book the trip with your account (the fare will be debited from your account). Please note that if you are ... View full article
  • Can I order a larger vehicle?
    The short answer is yes! All vehicles in our 'EV Black Cab' and 'XL Black Cab' fleet will offer enough space for 6 passengers. However, we don't currently offer larger vehicles in our 'Ride' (Priva... View full article
  • Can I order a more environmentally friendly vehicle?
    Yes! We offer a more environmentally-friendly alternative for both our Taxi and Ride (PHV) fleets. To order an electric Taxi, select our 'EV Black Cab' fleet. To order a Private Hire Vehicle (PHV)... View full article
  • How can I contact my driver once I've booked my trip?
    If you need to contact your driver before the trip begins, you have the option to call or text as they approach your pick-up destination. To contact the driver: Once you've been allocated a drive... View full article
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