Using the FREE NOW app

How do I sign up and create my FREE NOW passenger account?

The FREE NOW app can be downloaded from the App Store or Google Play. Once the app is successfully downloaded, you'll need to complete a simple registration process. Sign up via phone number Open ... View full article

How can I check my FREE NOW trip history?

FREE NOW passengers have access to their last six months of trip history via the app. Please follow the steps below in order to review your trip history: Open the FREE NOW app and select the profi... View full article

Can I book a car without a specific destination?

Booking without a specific destination will vary depending on the fleet you are wanting to travel with. Taxi (Black Cab) Taxi (Black Cab) fares are calculated via a meter, they can be booked on th... View full article

How can I save or remove my home and work addresses?

To save your home or work address on the FREE NOW app, please follow the steps outlined below: Open the FREE NOW app and select the 'Enter your destination' box Once selected, you will see an op... View full article

How can I rate my FREE NOW trip?

Your feedback is really important to us as it helps us constantly improve our services. We strongly encourage you to rate your FREE NOW driver and leave a comment about your experience. Once your t... View full article

How can I add a favourite driver?

If you have been satisfied with the level of service provided by the driver and would like to travel with him/her again in the future, you can add him/her to your favourites. So that you are more l... View full article

I am not receiving notifications from FREE NOW

We're sorry to hear you're not receiving notifications! FREE NOW will always send you a notification once we have assigned you a driver and when the driver has arrived at your pick-up point. If you... View full article

How are FREE NOW drivers selected?

All FREE NOW Private Hire Vehicle (PHV) drivers are self-employed and carefully selected via a thorough application process. The application process varies from country to country and even city to ... View full article

Which cities can I use FREE NOW in?

FREE NOW is available in over 100 cities in 9 different countries across Europe. In the UK, you can find Black Cabs as well as Ride (Private Hire Vehicles) in the following cities: London Brighto... View full article

How do I install the FREE NOW passenger app?

Downloading the FREE NOW app and creating your FREE NOW account is totally free! The FREE NOW app is available to download in the App Store (Image 1) and the Google Play Store (Image 2): Open the ... View full article