• 🇮🇪 I'm a Passenger in Ireland 🇮🇪
    If you're a FREE NOW Passenger in Ireland it looks like you may be on the incorrect Help Centre!  To make sure you're getting the correct information; Click the globe icon in the top right-hand co... View full article
  • How do I sign up and create my FREE NOW passenger account?
    The FREE NOW app can be downloaded from the App Store or Google Play. Once the app is successfully downloaded, you'll need to complete a simple registration process. To sign up via email Open the ... View full article
  • How can I check my FREE NOW trip history?
    FREE NOW passengers have access to their last six months of trip history via the app. Please follow the steps below in order to review your trip history: Open the FREE NOW app and select the profi... View full article
  • Can I book a car without a specific destination?
    Booking without a specific destination will vary depending on the fleet you are wanting to travel with.  Taxi (Black Cab) Taxi (Black Cab) fares are calculated via a meter, they can be booked on th... View full article
  • How can I save or remove my home and work addresses?
    To save your home or work address on the FREE NOW app, please follow the steps outlined below: 1. Open the FREE NOW app and select the 'Enter your destination' box 2. Once selected, you will see ... View full article
  • How can I rate my FREE NOW trip?
    Your feedback is really important to us as it helps us constantly improve our services. We strongly encourage you to rate your FREE NOW driver and leave a comment about your experience. Once your t... View full article
  • How can I add a favourite driver?
    Did you get exceptional service from a driver and want to take a trip with them again? You can favourite your driver at the end of your journey, making it more likely they will pick you up again in... View full article
  • I am not receiving notifications from FREE NOW
    We're sorry to hear you're not receiving notifications! FREE NOW will always send you a notification once we have assigned you a driver and when the driver has arrived at your pick-up point. If you... View full article
  • How are FREE NOW drivers selected?
    All FREE NOW Private Hire Vehicle (PHV) drivers are self-employed and carefully selected via a thorough application process. The application process varies from country to country and even city to ... View full article
  • Which cities can I use FREE NOW in?
    FREE NOW is available in over 100 cities in 9 different countries across Europe.  In the UK, you can find Black Cabs as well as Ride (Private Hire Vehicles) in the following cities: London Brighto... View full article
  • How do I install the FREE NOW passenger app?
    Downloading the FREE NOW app and creating your FREE NOW account is totally free! The FREE NOW app is available to download in the App Store (Image 1) and the Google Play Store (Image 2): Open the ... View full article
Still need help? Contact us