• How do I charge the passenger for the trip?
    When you've arrived at your destination and ended the trip, there'll be a button that says 'App Payment' or 'Cash Payment'/'Pay the driver directly' depending on the payment method chosen by the... View full article
  • How can I contact the passenger?
    There are two ways to contact the passenger: by calling or by chat. By calling Once you've accepted the trip, tap on the phone icon at the bottom of the live booking screen. Make sure your phone nu... View full article
  • How can I cancel a prebooking?
    If you're needing to cancel a prebooking, you can do it from the trip screen. Once you select 'Cancel', you will need to choose the appropriate reason for the cancellation from the list. Important... View full article
  • How do I cancel a trip that has already started?
    Needing to cancel a trip request? No worries, follow our steps below to help you with this: Tap the trip information tab at the bottom of your screen (Image 1) Scroll to the bottom of the page and... View full article
  • When should I arrive for a prebooking?
    If the booking is made for 1 pm, the pick-up window is 1.00 pm - 1.10 pm. This way you're able to meet the passenger in time for their pick-up without having to spend additional time waiting prior ... View full article
  • How do I start the waiting time?
    When you're at the correct pick-up location and ready for the passenger to get into your car, start your waiting time by selecting 'Waiting for Customer.' You"re able to track your waiting time at ... View full article
  • What are prebookings and how can I accept them?
    Prebook allows passengers to book their trip in advance. When this happens, you will receive a prebook notification with the pick-up point and the required time. You can also see and accept this ... View full article
  • How do I accept or reject a ride? And what happens if I reject a ride?
    When a ride pops up on your screen and you wish to accept it, press the 'Accept' button. When you get to the pick-up point, press the 'Arrived' button at the bottom of the screen. This will send th... View full article
  • How can I view my trip history?
    You can find your trip history in the FREE NOW app by following the steps below:  Open the FREE NOW driver app  Click on the menu button in the top right-hand side corner of the home screen.  Once... View full article
  • What is the 'Prebooks' icon and the filtered function?
    The Prebooks dashboard lists all the jobs that passengers request for the future (up to 4 days in front) using the prebook feature. There are three tabs:  All: This tab shows any available bookin... View full article
  • How do I get online/offline for working?
    Are you ready to start working with FREE NOW? Then get online! Please follow the steps below: Open up the FREE NOW app on the main screen  Slide the yellow bar ('busy') at the top of the screen to... View full article
  • How can I view my payment history?
    You can view your payment history in the FREE NOW app by following the steps below:  Open the FREE NOW driver app Click on the menu button in the top right-hand side corner of the home screen.  On... View full article
  • How long can I drive for?
    Our number one priority at all times is the safety of our drivers, passengers, and the general public. To help protect public safety, the FREE NOW driver app will prompt you when it is time to take... View full article
  • How do driver ratings at FREE NOW work?
    We want the FREE NOW experience to be comfortable, safe, and enjoyable for everyone involved. Passengers will have the opportunity to leave a rating and a comment about their past trips. To jump st... View full article
  • What is the 'On the Way' function?
    The ‘On the Way’ feature lets you enter a destination you are heading towards and the app will then only offer you jobs that are heading in that direction. To find the 'On the Way' feature, plea... View full article
  • How can I make a stop/change to the destination?
    A customer may wish to change their destination, make a detour, or stop during the course of their trip. They'll need to do this themselves via the passenger app.   What happens to the price of the... View full article
  • How do I rate a passenger?
    At the end of each trip you complete with FREE NOW you will have the opportunity to rate your passenger. This is not compulsory, you can skip this step if you do not wish to submit a rating. We hop... View full article
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