eBikes & eMopeds

App & Offering

• Where does FREE NOW offer mopeds in the app?
• Who can use mopeds via FREE NOW?
• Why should I use FREE NOW for mopeds?
• Where does FREE NOW offer Ebikes in the app?
• Who can use Ebikes via FREE NOW?
• Why should I use FREE NOW for ebikes?

Getting started

• Are there any rules to follow?
• How do I get my drivers license validated?
• Which Driver's Licenses are accepted?
• What do I have to do before my first ebike ride?

Payment

• How much an moped rental costs through the FREE NOW app?
• What payment methods are accepted for mopeds?
• What payment methods are accepted for eBikes?

Rental & Trip

• My helmet box won't open. What should I do?
• Where should I report any damage to the moped?
• How do I start a moped trip?
• There's a helmet on the moped, do I have to wear it?
• How does the parking mode work?
• What should I do if I have an accident?

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