Important: Mopeds are currently not available in the UK. Only available in Germany, Spain, France, Italy and Portugal.
When you rent any of our mobility services, for security reasons, a pre-authorisation hold is placed on your payment method, whether the rental is completed or not. A pre-authorisation is not a charge, but an amount temporarily reserved on your card.
This hold may appear as a pending transaction on your account ("Freenow*Temporary Auth", "FRN*Hold.Free-Now", "Pre -Auth"). Once you complete your trip, the hold will become an actual charge.
If your rental is cancelled without charge, FREE NOW will immediately reverse this pre-authorisation. However, the transaction may take up to 7 days depending on your bank. We recommend you contact your bank directly to inquire about any specific movement on your statement.
For more information, check out our Pre-authorisation/pending transaction FAQs.