There are some common reasons why you can't start the rental of an eBike:
- Issues with your payment method or temporary hold process
- GPS/location of your phone is off
- Data mobile is off (you should have it on, and wifi needs to be off)
- The bike has been rented/booked by another user
- The energy level of the bike is low
- The bike is damaged and for that reason, is not available
If this is not the case, and you still can't start the rental, contact our eBike provider immediately, so they can assist you:
Human Forest
https://www.humanforest.co.uk/contact
+44 20 81 57 74 91 - UK support only
Dott
https://help.ridedott.com/hc/en-us/requests/new
TIER
+44 80 8164 9486 - UK support only