In the case of a PHV Journey, FREE NOW reserves the right to re-adjust the Fare where the actual distance for the PHV Journey exceeds the estimated distance by +30% or the duration of the PHV Journey exceeds the initial estimate by more than 10 minutes.
This can be as a consequence of events outside of FREE NOW’s control such as traffic or accidents, among others (the “Fare Adjustment”). When a Fare Adjustment is due, FREE NOW will notify you via an in-app message of the new Fare at the time of recalculation."