When you request an advance booking, it is not possible to know when or who will be able to accept it, as it is accepted manually by the drivers.
But as soon as a taxi driver accepts your prebooking request, you will receive a Confirmation notification in your App (always make sure of this).
You will have the details of the vehicle and your driver 15 minutes before the time of your trip.
Once the driver has started their travel to your pick-up address, the request will appear in your App as a normal booking, and you will see that your taxi is on its way to pick you up.
Got another question? Reach out to our Customer Care Team. They'll be happy to help!