You can book a taxi/ride at least 30 minutes to 4 days in advance.
- Open the app and select the 'Reserve' icon
- Enter your 'Pickup' and 'Dropoff' destination
- Choose a pickup time*
- Select the service that suits your needs
- Check that all the information is correct (pickup & dropoff destination, payment method, date and time). To change the date or time, click 'Edit'
- Press 'Prebook Ride' and confirm your order!
*Has the date been changed? If so, there are no vehicles available for the requested time slot. Simply change the time of your advance booking by 5 to 10 minutes.
On advance bookings, driver assignments may take longer than immediate trips. Your request will then appear as 'Accepted', but it doesn't mean you have a driver yet. As soon as this happens, you will receive a notification. Make sure it says "Confirmed". The details of the driver and vehicle will appear 15 minutes before the time of the booking.
How do I change my prebook details?
To edit the date and time of your travel request, follow these steps:
- Click on the 'Bookings' tab in the top left corner of the main screen
- Select the booking you wish to edit
- Click on its details and select 'Edit pickup time or day'
- Confirm the changes
This is only possible if any driver has not yet accepted your request. Once accepted, you must cancel the prebooking and send a new order.
In case you need to edit the pickup point or destination, you will need to cancel it and send a new request. For more information visit 'How do I cancel a prebooking?'.