Cancel your prebooking free of charge before the driver starts his trip to your pick-up point. Once the driver is en route, a cancellation fee will apply under our Terms and Conditions.
Cancel your prebooking by following these steps:
- Click on the 'Bookings' tab in the top left corner of the main screen
- Select the booking you wish to cancel
- Click on its details and select 'Cancel Prebook'
- Choose the reason for your decision and confirm your cancellation