The Service Fee is included on taxi orders in the UK. This amount is included in the fare estimate shown to you before placing your order.
A service fee is a standard fee among taxi apps (though some call it ‘technology fee’), and it may be several pounds at some of our competitors. Our service fee is among the lowest in the market and our price estimates always include it (you can check it in the price details). We haven’t charged it during the pandemic restrictions, but with the demand back at pre-pandemic levels we need it to maintain market-leading service levels at all times,
Also note that as this fee is charged directly by FREE NOW, rather than on behalf of the driver, you will be issued a second PDF receipt in the email you receive after your trip.
If there is anything further that we can help with don’t hesitate to contact our Passenger Care team directly. They’ll be happy to help!