The Service Fee is a standard fee* among travel apps (sometimes called 'Technology Fee'), which applies to each trip paid through our platform from personal accounts - doesn't apply to company accounts.
At FREENOW we are continuously optimising our app-based services and contributing to our investments in electric and inclusive mobility. Find out more about it on FREENOW Green Pledge - The future is electric!
Since this fee is charged by FREENOW, rather than on behalf of the driver, you will be issued a second PDF receipt in the email you receive after your trip.
For TAXI trips
This Taxi Service fee will not be added to the meter rate, nor will it be collected by drivers. It will simply be added to the final value of your trip automatically.
For PHV rides
The Service fee is included in the fixed fare shown to you before placing your order, and you can find it in our price breakdown when looking at our fare estimates.
*This amount cannot be covered by promotional vouchers, credits or discounts.