Profile changes can only be made in the FREE NOW mobile app and cannot be changed in your online browser or by us (we don't have access to the edition of your personal details).
If you'd like to make changes to the email address connected to your FREE NOW account:
- Tap on the profile icon in the top right-hand corner of the FREE NOW app
- Tap again on the profile icon located at the top of the menu screen
- Click on the Email section
- Enter your new email address and password associated with the FREE NOW account - If your email has already been taken, check out what to do, here
- Tap 'Update email'
If you've entered the wrong email address and can no longer sign in to the app; or if you don't have access anymore to your email, then unfortunately you will not be able to recover your FREE NOW account.
As we are not able to edit your email address, the only solution is to delete your profile and create a new account with your updated details. To do this, contact our Passenger Care Team directly requesting the deletion of your passenger account.