Profile updates can only be made through the FREENOW app. Changes cannot be made through a web browser or by our team, as we do not have access to edit your account details.
To update your contact information (email*, phone number or address) in your FREENOW account:
- Go to Account in the bottom left corner of the main screen
- Tap your name to open your profile menu
- Select the contact detail to update, then save your changes
If you entered an incorrect phone number/email and cannot sign in or if you’ve lost access to your registered email, your FREENOW account cannot be recovered. The only option is to delete your profile and create a new account with updated details. To request account deletion, please contact us.
*Updating your email address requires entering your FREENOW account password.