Every time you select 'Order taxi' and before a taxi driver is assigned to you, or when you rent one of our mobility services (scooter or bike), FREE NOW will apply a pre-authorisation on a payment method.
In this way, by means of a temporary hold, we guarantee that your travel request proceeds correctly and is not cancelled due to a failed payment.
If the application is cancelled, we automatically ask your payment provider (Visa, Mastercard, PayPal, etc.) to release the hold.
However, each issuer operates with different processing times, and for that reason, pre-authorisations may remain in effect for up to 7 business days. If the temporary hold is not released after this period, you will need to contact your bank.