At FREE NOW we use pre-authorisations, also known as pending transactions, to ensure that passengers have a valid payment method and sufficient funds when ordering a trip.
This helps us to ensure we can pay your FREE NOW driver for the service they've provided.
Pre-authorisations are common across all ride-hailing apps.
If you'd like to know more about how pre-authorisations work, please check out our pre-authorisation/pending transaction FAQs.