In London the coverage area for eScooters is regulated by Transport for London (TfL) as part of their eScooter trial. Within these areas there are also defined 'No-go' zones, marked in red on your app.
You should avoid riding eScooter's into this area. If your eScooter enters one of these zones it will slow to a stop, to continue riding you must walk the scooter out of the zone.
If there is anything further that we can help with don’t hesitate to contact our Passenger Care team directly. They’ll be happy to help!