As part of Transport for London's (TfL) eScooter trial, certain areas can be deemed go-slow areas. In these areas, your eScooter's speed is automatically limited to 8 miles per hour.
Once you leave the go-slow area your eScooter should be able to travel at the normal top speed.
If there is anything further that we can help with don’t hesitate to contact our Passenger Care team directly. They’ll be happy to help!