All you need to know!
Since 14th September 2019, the European Union is enforcing a new directive that makes online payments more secure, called PSD2. We welcome this change as our priority is to keep all data safe and all transactions transparent, reliable and trustworthy.
To fulfil the directive, we need to enable your bank to check your identity when you are using your credit/debit card to hail a ride/taxi with FREE NOW. This identity check from your bank is called 3D Secure and will be required every few payments. This may make the payment process a little longer. There will be instructions for you to follow on your screen.
What do I need to do?
Your bank will ask you to prove that you are the cardholder. The bank-required identity check can occur in different ways.
When will my bank require an identity check?
You will be checked every few payments/online transactions and when you're registering a new credit card on the app. The frequency will depend on your bank's policy.
This only affects credit card payments, cash payments are not affected.
What will happen?
There will be a pop-up screen from your bank with clear instructions on how to pass the identity check.
Are you using your company’s business account?
Most business credit cards will not be affected. However, if an identity check is triggered during a trip and you can’t fulfil it, please contact the person administrating your company’s account. They will need to contact their bank. In the meantime, please switch to a different payment method.