If your driving licence/ID was rejected, it may be due to various reasons, and the specific reason will always be notified to you in the App. If the App does not indicate it, click on 'Rent a vehicle' and then 'Search more'. An orange warning will explain why your card was rejected.
For security, we only accept:
- Type B driving licences in card format with a minimum of 1 year old issued by the European Union*. We do not accept provisional or digital documents.
- European* ID Cards / European Passports* / Residence Permits with photo IDs
For both cases, we cannot validate provisional, digital or non-image documents.
During the validation process carried out by our partner Onfido, your documents and photos will be thoroughly evaluated. Therefore, make sure that the images are properly legible: well-lit, without any kind of blur, reflection or glare.
Keep in mind that you have 3 attempts to repeat the validation process. If you exceed 3 attempts, please contact us.
*UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.