In London the coverage area for eScooters is regulated by Transport for London (TfL) as part of their eScooter trial. Within these areas there are also defined 'No-go' zones, marked in red on your app.
In line with these regulations you will be available to start and end eScooter rentals from 7 June 2021 in the following areas:
- Borough of Ealing
- The Royal Borough of Kensington and Chelsea
- Borough of Richmond upon Thames
- Canary Wharf
You are only able to start and end rentals in these participating areas, and should not attempt to ride the eScooter outside these areas. As a rider you will also be able to pass through the boroughs of Tower Hamlets and Hammersmith & Fulham on a rental eScooter, but won't be able to start or end the rental.
No-Go zones are marked in red on your map (shown below) and you should avoid riding eScooter's into this area. If your eScooter enters one of these zones it will slow to a stop, to continue riding you must walk the scooter out of the zone.
There are plans to increase this coverage and as more areas become available this will be reflected in the app.
If there is anything further that we can help with don’t hesitate to contact our Passenger Care team directly. They’ll be happy to help!