This information is specific to the UK, as your app locates you there. To view the policy for another country, visit our Help Centre in your browser.
👉 Where can I use the scooter?
👉 Why does my scooter slow down automatically?
👉 What to do if the scooter runs out of battery or experiences technical issues
👉 What should I do if I have an accident on my scooter?
Where can I use the scooter?
We offer scooters in London and Oxford.
In London, you are only able to start and end rentals in the areas participating in Transport for London's scooter trial, which regulates the coverage area for scooters:
- Borough of Ealing
- Borough of Hammersmith and Fulham
- The Royal Borough of Kensington and Chelsea
- Borough of Lambeth (Northern area)
- Borough of Richmond upon Thames
- Borough of Southwark (North-western area)
- Borough of Tower Hamlets
- Borough of Westminster
- City of London
To ensure your trip is safe, you will see different colour-coded zones in the app for the correct use of the scooter. These zones have been decided with the support of local authorities and based on accessibility, traffic intensity, infrastructure, demand, etc.
🔵 'Parking Zone' - Designated parking areas (blue 'P'). Plan your trip before you leave to find the best place to park properly.
🟡 'Go-Slow Zone' - Reduced speed zones (yellow) - These are areas where you need to drive slowly since extra attention is needed (play streets, old people's homes, schools, etc.). Your scooter will automatically run slower.
🔴 'No-Go Zone' - No parking zone (red) - It is forbidden to end your rental and park. If you do so, you may receive a fine. Your scooter will automatically slow down and stop. To continue, you must leave the zone again.
⚫ 'No-Traffic Zone' - No driving or parking allowed (grey). You can not use the scooter outside the service area which is delimited by an orange line.
How to ride the scooter
Once you have started the rental, you can jump on the scooter. But, before every ride, do a safety check:
- Are the brakes working? Pump them to make sure
- Are the tyres undamaged? What about the overall scooter?
- Do the lights work?
To start, put your hands on the handlebars and step on the scooter with one foot and push off with the other to start moving.
Put your other foot on the footrest to hold a stable position, then press the right-hand throttle to speed up.
To turn, shift your body weight and turn the handle slightly.
To slow down and brake, release the throttle and gently press the brake levers on the handlebars. Avoid pressing the brakes too sharply, especially if travelling at high speeds.
Tip: If you scroll up the menu of the scooter selected, you will have all the instructions for 'How to guide'.
Why does my scooter slow down automatically?
If your scooter has automatically slowed down during a ride in progress, this could be due to 3 different reasons:
- As part of Transport for London's scooter trial, certain areas can be deemed Go-Slow Zones (yellow zones). In these areas, your scooter's speed is automatically limited to 8 miles per hour (12.87 km/h). Once you leave the Go-Slow Zone your scooter should be able to travel at the normal top speed.
- The scooter's battery level is low - If the vehicle has a battery level of 10%, it will start to gradually slow down until it stops. Remember to always check the energy level when selecting the scooter and before renting it.
- You've gone outside the service area - All areas marked in grey zones on the map are what are known as 'outside the business area zones'. Unlike speed limit zones, scooter use is not permitted in these areas. Nor is parking allowed in these zones. If you do not return to an area where scooter use is permitted during this time, the scooter will slow down until you stop. You may also have problems completing your ride on the app.
What to do if the scooter runs out of battery or experiences technical issues?
The remaining battery on your scooter is shown in the app prior to and during your rental. Be mindful that this is an estimate and may change based on real-world conditions such as weather and road conditions.
Once the vehicle has 10% of battery, it will start to gradually slow down until it stops.
If your battery has run out, you must first go to a 'Parking Zone', any area highlighted on the map with a blue 'P' 🔵.
Then just tap “End rental” in the app. Then, find a new scooter nearby and start a new ride.
If you encounter any technical issues or problems finishing the rental, contact our scooter provider directly so that they can close the service for you:
voi
https://help.voi.com/lang/en_gb/
Dott
What should I do if I have an accident on my scooter?
Your safety is our number one concern, so all scooter trips are insured by our partners.
If you have been involved in an accident, are injured or feel that you are in any danger, please, contact the emergency services immediately by phoning 999.
Once everyone is out of immediate danger, contact our partner's support centre: