Before your first scooter rental, in line with Transport for London requirements, you will need to verify your driving licence. The process is guided, and you will usually have an answer within a few minutes.
We accept UK and EU-issued licences (A or B-class) which have been held for a minimum of 1 year. The document needs to be in good shape and in plastic format.
Simply follow the next steps:
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- Click on 2-wheels and choose the vehicle you want to rent (zoom in to find them on the map)
- Once inside the menu of the selected vehicle, go to 'Add required documents' > 'Select issuing country' > 'Enable camera' (you may need to allow the app to access your camera)
- Fill in your information on 'Address'
- Tab 'Driving licence'. When prompted, take a photo of the front of your driving licence*. Select 'My licence is readable' or 'Take a new picture' for repeating the process
- Take a selfie of your face. This allows us to verify it against the image on your driving licence. If you wear glasses, make sure your eyes are clearly visible
Your details will be validated by our partner Onfido. Once this is complete, you will be notified and ready to go!
You can also upload your documents from your app profile:
- Tap on your profile icon in the top right-hand corner of the FREENOW app homepage
- Tap again over your profile picture
- On the 'Documents' section, you will be able to upload your Driving licence and ID
If you are having issues validating your driving licence, check out 'Why is my driving licence being rejected?.'
*Please be aware that while taking a photo of your licence, your surroundings will also be captured.