To increase the safety of FREE NOW drivers and passengers, we have turned on the phone masking function.
Phone masking is where the phone number of either the driver or passenger has been replaced with a generic phone number that cannot be used outside the app.
Drivers are only able to contact the passenger once the trip has been accepted and right up until the trip has been completed.
Passengers are able to reach their driver via the app up to 7 days after the trip has been completed.
To successfully contact a driver or passenger via the FREE NOW app, the phone number you're calling off must be the same as the number connected to your FREE NOW account.
Got another question? Reach out to our Support Team. They'll be happy to help!