Before ending the rental, make sure your eScooter is parked in a designated parking bay (marked on the ground and indicated in blue in the app) and that it is not blocking footpaths, public roads or garages. Then just tap “End rental” in the app. Make sure to plan ahead and check that there are parking bays near your destination!
Note that you can only end your rental in a designated area participating in TfL's eScooter trial. These are shown clearly in your app but currently, these are:
- Borough of Ealing
- Borough of Hammersmith and Fulham
- The Royal Borough of Kensington and Chelsea
- Borough of Lambeth (Northern area)
- Borough of Richmond upon Thames
- Borough of Southwark (North-western area)
- Borough of Tower Hamlets
- Borough of Westminster
- City of London
You are only able to start and end rentals in these participating areas, and should not attempt to ride the eScooter outside these areas.
If there is anything further that we can help with don’t hesitate to contact our Passenger Care team directly. They’ll be happy to help!