Before ending the rental, make sure your eScooter is parked in a designated parking bay (marked on the ground and indicated in blue in the app) and that it is not blocking footpaths, public roads or garages. Then just tap “End rental” in the app.
Please note that you can only end your rental in a designated area participating in Transport for London's (TfL) eScooter trial. Currently, these are
- Borough of Ealing
- The Royal Borough of Kensington and Chelsea
- Borough of Richmond upon Thames
- Canary Wharf
You are only able to start and end rentals in these participating areas, and should not attempt to ride the eScooter outside these areas. As a rider you will also be able to pass through the boroughs of Tower Hamlets and Hammersmith & Fulham on a rental eScooter, but won't be able to start or end the rental.
If there is anything further that we can help with don’t hesitate to contact our Passenger Care team directly. They’ll be happy to help!